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Refund & Return Policy

At EDVORA, we aim to provide students with premium-quality products and a smooth shopping experience. If something does not go as expected, this Refund & Return Policy explains how returns, replacements, cancellations, and refunds are handled.

1. Return Eligibility

Customers may request a return, replacement, or refund within 7 days of receiving their order.

A return or refund may be approved if:

  • The product received is damaged

  • The wrong item was delivered

  • The product has a manufacturing defect

  • The item is significantly different from the order placed

To be eligible for a return:

  • The item must be unused and in original condition

  • Original packaging, tags, and accessories must be included

  • Proof of purchase/order confirmation must be provided

2. Non-Refundable Products

The following products/services are not eligible for refunds or returns:

  • Customized or personalized products

  • Products damaged after delivery due to misuse

  • Digital products or downloadable content (if introduced in future)

  • Items returned after 7 days of delivery

  • Products without original packaging

  • Minor color/design differences caused by screen display variations

Customized products are specially created for individual users and therefore cannot usually be refunded once production begins.

3. Cancellation Policy

Orders may be cancelled before they are shipped or processed.

Once an order has been:

  • Shipped

  • Packed for dispatch

  • Sent for customization/printing

it may no longer be eligible for cancellation.

EDVORA reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspicious or fraudulent activity

  • Technical issues

If EDVORA cancels an order, the customer will receive a full refund.

4. Refund Process

Once your return request is approved:

  • Refunds for prepaid orders will be processed to the original payment method.

  • COD orders may require bank account details for refund processing.

Refund timelines may vary depending on:

  • Banking systems

  • Payment providers

  • Processing time

Estimated refund timeline: 5–10 business days after approval.

5. Replacement Policy

Customers may request a replacement instead of a refund if:

  • The item is damaged

  • A wrong product was received

  • The product contains manufacturing defects

Replacement availability depends on stock availability.

6. Return Shipping

In cases where:

  • Wrong items were shipped

  • Products arrived damaged

  • Manufacturing defects are confirmed

EDVORA may bear the return shipping cost.

For other return reasons, customers may be responsible for return shipping charges.

7. How to Request a Return or Refund

To request a refund, replacement, or return, contact us at:

📧 contact@theedvora.com

Please include:

  • Order number

  • Product images (if damaged/incorrect)

  • Reason for request

  • Contact details

Our support team will review the request and respond as soon as possible.

8. Fraud Prevention

EDVORA reserves the right to reject refund or return requests if:

  • Fraudulent activity is suspected

  • Repeated misuse of refund policies is detected

  • Returned products do not meet eligibility conditions

9. Future Marketplace & Used Book Policies

If EDVORA introduces used-book selling or student marketplace features in the future:

  • Refund eligibility may vary depending on seller conditions

  • Certain peer-to-peer sales may not be refundable

  • Product conditions should be reviewed carefully before purchase

Additional marketplace-specific policies may apply.

10. Contact Us

For any refund or return-related concerns:

EDVORA
📧 contact@theedvora.com

Student-First Promise

At EDVORA, we are committed to building a trusted and student-focused platform where creativity, learning, and customer satisfaction come first. We appreciate your trust and support in our journey.